Terms & Conditions

Special Requirements

Should you have any special requirements, please do not hesitate to contact us and we will do our best to meet your needs.

Using the Shop and Payment

The product tabs can be found along the top of the page and once choose will allow you to purchase bracelets earrings, necklaces and accessories online. The ‘Your Products’ option is only available to customers who have ordered additional services e.g. bespoke items.

A secure online payment system is provided by Nochex where you can pay by credit or debit card. Alternatively, you can pay by cheque. All items are subject to availability. We will inform you as soon as possible if the goods are not available.

Postage and Packing

The costs of postage and packing within the UK are included within the price. Delivery timescales are subject to product availability and the postal service, we aim to deliver within 7 days. If an item is out of stock, we will contact you immediately to arrange an alternative date or a refund.

Postage and packing costs cannot be refunded.

Returns Policy

You can return any item for a refund (minus the postage costs) provided you have the receipt or an exchange, as long as it is unused/damaged and returned within 30 days. Milly Swire will not be liable for any loss or damage occurring through return.

You must notify Milly Swire immediately of any items which arrive damaged.

Please note refunds cannot be given on Gift Vouchers.

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